returns

 

RETURNS

Returns must be requested within 14 days of delivery. To initiate your return request please click here for the returns portal, and follow the prompts. Once your return request has been initiated, you will be sent an email with instructions on how to return your items. 

We aim to process returns within 2-4 business days of receiving your return parcel. Please note that slight delays in processing timeframes may occur during collection launches and sale periods.

Return shipping is at the cost of the customer, including the return shipping label. Our warehouse is located in Dallas Texas, and return fees may vary based on your location.  Return and restocking fees apply.

 

Return Label and Fees 

Your return label will be generated via the returns portal. Please review the return fees below.

Refunds:
$15 return label fee will be deducted from your refund for the cost of shipping.
$8 per order restocking fee will be deducted from your refund.

Exchanges & store credits:
$10 subsidised return label fee will be charged for the cost of shipping when your exchange is lodged.
Exchanges and store credits will not be charged a restocking fee.

*Please note for Alaska, Hawaii, Puerto Rico and Virgin Islands there is a flat return fee of $20 for refunds and $15 for exchanges or store credits. An $8 per order restock fee applies to refunds only. There is no restock fee applicable to exchanges or store credits. For exchanges, the flat rate cost of re-shipping will apply.

 

Refunds

We offer refunds for full-priced items within 14 days of delivery, provided they are returned in their original condition and garment bags with the swing tags attached. We reserve the right to reject returns that do not meet this criteria. 

Once our returns team have completed a quality check and processed the return, the full value of the item(s) will be refunded back to the original payment method, excluding any shipping fees. Please note that we cannot change card numbers or refund via a different method or to a different person.

Please allow up to 3 business days for the funds to appear back in your account once your refund has been processed, depending on your original payment method. Orders purchased using a gift card will be refunded back to the gift card.

We do not offer refunds on gift cards, or sale/discounted items including those purchased with promotional discounts. Orders placed using the Welcome Code are eligible for a refund, exchange or 110% store credit. Products with *final sale are not eligible for a store credit, refund or exchange.

We accept exchanges for full-priced items within 14 days of delivery. Your exchange order will be dispatched once your return has been received and assessed.

Exchanges are subject to stock availability at the time of your return being processed.  we are not able to hold stock for exchange requests. 

If the item you have requested is unavailable, we recommend checking the product’s description for restock information, signing up for notifications, and opting for 110% store credit, or refund.

Sale items

In the unfortunate event that your item arrives with a manufacturing fault, please report this to customer service at info@deijistudios.com within 14 days of delivery for a replacement, repair, or refund. Please include a detailed description and clear images of the fault in your email. 

Items with manufacturing faults discovered after wear must be reported within 3 months of purchase. Please include a detailed description and clear images of the fault in your email. Items damaged due to incorrect garment care or general wear and tear are not considered faulty.

 

CHARGEBACK 

We value your satisfaction and experience. If something isn’t right, please email us at info@deijistudios.com within 7 days of receiving your order so we can help you. 

• If you believe there is an error with your charge or order, please contact us first. In most cases, we can resolve the issue more quickly than your bank.
• If a chargeback is filed, we reserve the right to dispute it in accordance with U.S. law and card network rules.
• By visiting our site and/or making a purchase you engage in our “Service” and agree to be bound by the Terms of Service located on our website footer and at the checkout. 
• Our Return Policy and Faulty policies apply to all purchases.
• We recommend reviewing your billing statements regularly and contacting us promptly if anything appears to be incorrect.

Please note: Your bank can take up to 90 days to resolve a chargeback. While a chargeback is in progress, we are unable to issue a refund or send a replacement order until the dispute has been fully resolved 

 

SUBSCRIBERS ONLY $50 GIFT VOUCHER

This promotion is available throughout the month of September only.

• The promotion is valid on orders over $250, and limited to one use per customer for newsletter subscribers only.
• The offer applies exclusively to full-priced items and cannot be redeemed in conjunction with any other discount codes, promotions, or offers - including the welcome code.
• Orders placed under this promotion are eligible for an exchange or store credit. Please note that refunds are not available for purchases made as part of this promotion.
• Free shipping will automatically apply to all orders over $200.
• Please review our shipping and return policies before placing your order. 

 

Customer Care

We are here to help. Our customer service team are based in Australia, and are available weekdays in AEDT. We are closed on the weekends. 

For any return queries please email us at info@deijistudios.com, and our team will aim to respond to you within 3 business days.