returns

RETURNS

 

Return orders are to be shipped to our warehouse located in Dallas Texas USA within 14 days of delivery. Return shipping costs are at the cost of the customer, and return and restocking fees may be applicable.


To lodge your return please  click here.


Our Warehouse is unable to accept drop off returns. All returns must be shipped back to the return address provided in the returns portal. 


Once your return request has been approved in the Returns Portal you will be sent an email with instructions on how to return your items. We aim to process returns within 2 business days of receiving your return parcel. Please note that delays in processing timeframes may occur during collection launches and sale/promotional periods. 


To ensure safe delivery of your return you may want to include tracking and insurance. Please note we are not responsible for parcels lost or damaged in transit. 

 

RETURN POLICY

Full-priced items can be returned within 14 days of delivery for 110% store credit, exchange or refund if returned in original condition and garment bags with swing tags attached, including orders placed using the Welcome Code. 

Refunds are processed back to the original payment method (Credit Card, ShopPay, PayPal, Gift Card) excluding applicable restocking fees and original shipping costs. The original payment method cannot be updated or changed. Please allow up to 3 business days for the funds to appear in the original payment method once the return has been received and processed. Orders purchased using a Gift Card will be refunded back to the Gift Card.

Exchange requests are subject to stock availability at the time of the return being processed. We are not able to hold stock for exchange requests. Exchange orders will be dispatched once the return has been received and assessed. 

 

RETURN LABEL AND RESTOCKING FEES

Your return label will be generated in the returns portal once you have lodged your return request.

Refund

- $15 Return label fee: Deducted from refund.


- $8 per order Restocking fee: Deducted from refund.

 

Exchange or Store Credit


- $10 subsidised Return label fee: Charged when your exchange is lodged and must be paid to continue with your exchange request.


Exchanges and store credits will not be charged a restocking fee.


Alaska, Hawaii, Puerto Rico and Virgin Islands


  • A flat return fee of $20 for refund returns and $15 for exchange or store credit returns. The $8 per order restock fee applies to refund returns only, and there is no restock fee applicable to exchange or store credit returns. For exchange returns the flat rate cost of re-shipping will apply.

 

SALE POLICY 

Sale and promotional items can be returned within 14 days of delivery for 100% store credit or exchange if returned in original condition and garment bags with swing tags attached. Refunds are not available on sale and promotional items. 

Sale and promotional items marked with *final sale cannot be returned for exchange, store credit or refund. *final sale will be noted in the production description and checkout process. 


FAULTY ITEM

Please report any manufacturing garment faults to Customer Service within 14 days of delivery for a replacement, repair or refund, including clear images and a detailed description of the fault. 

Items with manufacturing faults discovered after wear must be reported to Customer Service as above, within 3 months of purchase. 

Items damaged due to incorrect garment care or general wear and tear are not considered faulty.

 

CHARGEBACK 

We value your satisfaction and experience. If something isn’t right, please email Customer Care within 7 days of receiving your order so we can assist you.

  • If you believe there is an error with your charge or order, please contact us first. In most cases, we can resolve the issue quicker than your bank.
  • If a chargeback is filed, we reserve the right to dispute it in accordance with U.S. law and card network rules.
  • By visiting our site and/or making a purchase you engage in our “Service” and agree to be bound by the Terms of Service located on our website footer and at the checkout. 
  • Our Return and Faulty policies apply to all purchases.
  • We recommend reviewing your billing statements regularly and contacting us promptly if anything appears to be incorrect.

Please note: Your bank can take up to 90 days to resolve a chargeback. While a chargeback is in progress, we are unable to issue a refund or send a replacement order until the dispute has been fully resolved.

 

Customer Care

We are here to help. Our customer service team are based in Australia, and are available weekdays in AEDT. We are closed on the weekends. 

For any return queries please email us at info@deijistudios.com, and our team will aim to respond to you within 3 business days.