shipping and delivery

DISPATCH

Orders are dispatched from our warehouse located in Dallas, Texas, USA. We aim to dispatch all orders within 2 business days. Express shipping speeds up delivery once your order is with the courier, but does not change our dispatch time.

During collection launches, sale periods and public holidays, dispatch and delivery may take up to 1 to 2 weeks longer than usual. We appreciate your patience.

Changes to your order - We can't make changes to an order once it has been placed, including sizes and delivery addresses. Please check your details carefully at checkout. If you'd like a different size once your order arrives, visit our returns page.

Pre-order items ship according to the dates shown on the product page. Find out more on our pre-orders page.


SHIPPING RATES

Complimentary Standard shipping* is available on orders $200 and over.

*This offer is not available to Alaska, Hawaii, Puerto Rico or Virgin Islands due to regional restrictions and higher shipping costs.


  • $10 upgrade to Express shipping - DHL Express Couriers (USPS)

  • $55 upgrade to overnight shipping - UPS
    Overnight shipping is available for major cities only and is not guaranteed. This option is available for orders placed between Monday - Thursday before 12pm GMT-5 time (public holidays excluded).


  • Puerto Rico: $50 Standard shipping or $80 Express shipping - UPS


Orders under $200 have the flat rate options below:


  • $10 Standard shipping - DHL Express Couriers (USPS)


  • $20 Express shipping - DHL Express Couriers (USPS)


  • $65 Overnight shipping - UPS
    Overnight shipping is available for major cities only and is not guaranteed. This option is available for orders placed between Monday - Thursday before 12pm GMT-5 time (public holidays excluded).


  • Alaska, Hawaii, Virgin Islands: $25 Express shipping flat rate - DHL Express Couriers (USPS)


*FREESHIPPINGUS

Enjoy complimentary standard shipping on all North American orders until October 31, 2026.
Excludes Puerto Rico, Alaska, Hawaii and the U.S. Virgin Islands.
Offer does not apply to return shipments.
Use Code: FREESHIPPINGUS at checkout


ROUTE PACKAGE PROTECTION

We’ve partnered with Route to offer added peace of mind when your order is on its way to you. Route Package Protection can be added at checkout to help cover your order if it is lost, stolen or damaged during delivery. For more information, please visit our Route FAQs.


TRACKING YOUR ORDER

As soon as your order is dispatched, we'll email you a shipping confirmation with your carrier and tracking link.


DUTIES AND TAXES

Where applicable, State sales taxes will be added to your order at checkout and are your responsibility to pay. These charges may vary and are determined by the laws of your state.


DELIVERY ISSUES

Returned to sender - Refused, Unclaimed or Undeliverable

If an order can't be delivered or is refused, and it is returned to us, we'll refund your order minus a USD $15 return shipping fee.

Please make sure your delivery address is complete and secure. Once your parcel has been delivered, Deiji Studios is no longer responsible for its loss or damage. If you added Route Package Protection at checkout, you can lodge a claim with Route for a lost, stolen or damaged parcel. If your tracking shows no movement for more than 5 business days, please contact us and we'll follow up with the courier.


CHARGEBACK

We value your satisfaction and experience. If something isn’t right, please email Customer Care within 7 days of receiving your order so we can assist you.

  • If you believe there is an error with your charge or order, please contact us first. In most cases, we can resolve the issue quicker than your bank.
  • If a chargeback is filed, we reserve the right to dispute it in accordance with U.S. law and card network rules.
  • By visiting our site and/or making a purchase you engage in our “Service” and agree to be bound by the Terms of Service located on our website footer and at the checkout.
  • Our Return and Faulty policies apply to all purchases.
  • We recommend reviewing your billing statements regularly and contacting us promptly if anything appears to be incorrect.

Please note: Your bank can take up to 90 days to resolve a chargeback. While a chargeback is in progress, we are unable to issue a refund or send a replacement order until the dispute has been fully resolved.


Need help?

Our customer care team is based in Australia and is available on weekdays, Sydney time (AEST/AEDT). We are closed on weekends. Email info@deijistudios.com with your order number and we'll respond within 3 business days.