route package protection

ROUTE PACKAGE PROTECTION


Route Package Protection can be added at checkout to help protect your order if it is lost, stolen or damaged during delivery.


HOW DO I MAKE A CLAIM?

If you added Route Package Protection to your order, you can submit a claim directly with Route. You’ll need your order number and the email address used at checkout. For an item damaged during delivery, please keep the packaging and include clear photos of both the item and packaging with your claim.

If you did not add Route Package Protection, please contact our Customer Care team at info@deijistudios.com and we will help you with the next steps.


WHEN SHOULD I MAKE A CLAIM?

Lost in transit: If tracking has not updated, Route generally accepts claims 7–30 days after the last update for deliveries within the same country, or 20–30 days after the last update for international deliveries.

Marked as delivered but not received: Claims can be made 5–30 days after the delivery date.

Damaged during delivery: Please make a claim within 30 days of the delivery date.


WHAT HAPPENS NEXT?

Route will review your claim and, if approved, arrange a refund or replacement according to its terms and stock availability. The original Route Package Protection fee is not refunded when a claim is resolved with a refund.

If your concern is about a garment fault, an incorrect item or a return, please contact Deiji Studios directly at info@deijistudios.com.



You can read Route’s terms and conditions for further details.